You haven’t taken the time to think strategically about your online community. Your community manager (if you have one) isn’t taking initiative and proactively working to create a thriving community. Things were fine when the community was smaller, but as it begins to scale, more people is only amplifying the problems in your community.

You’re feeling overwhelmed, not excited whenever you get another notification. Maybe you’ve even hired people to try and provide relief, but it’s only added to the stress as they’re constantly looking to you for guidance. If you’re still doing this all yourself, you’re probably feeling the tension of trying to maintain the community while bringing more and more people into the program. It’s no surprise that the community you very much wanted to create is now dragging you and your team down.

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